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FAQ

About Our Products

Q: What should I keep in mind to care for dry skin?

A: Dry skin has particularly low sebaceous gland activity and consequently reduced oil production. Moisture regulation is also impaired. Dry skin is usually hereditary and is often associated with flaking, itching, feelings of tautness and burning. In addition to increasing age, this skin condition is aggravated by a dry, low-moisture climate, a lack of fluid intake and heavy perspiration. Skin dehydration is also exacerbated by unsuitable cleansing products for the skin type as well as sun damage and extreme weather conditions. The optimal treatment for dry skin should restore the skin’s moisture and protect the skin with valuable lipids. To stabilize the skin’s barrier, gentle cleansing products are ideally suited that do not dry out the skin and which provide intense hydrating care that continuously moisturize the skin. Dry skin also needs a treatment that stabilizes the skin’s barrier and provides lasting protection, in order to improve elasticity and wellbeing, restoring freshness to the complexion.

Q: What do I need to bear in mind with care for mature skin?

A: Mature skin is subject to two causes of skin aging: Intrinsic, chronological aging and extrinsic, environmental aging. Both result in visible signs of aging like reduced radiance and moisture, wrinkles, slackness and pigment imbalances. Mature skin is highly sensitive and dries out quickly. Sweat secretion, the skin’s moisture balance and lipids reduce with age. The skin’s ability to adapt to increasing environmental challenges and stresses deteriorates. To prevent and correct for the visible signs of mature skin, active ingredients are recommended that exfoliate, reduce unevenness and stimulate the skin’s collagen production, for instance. High-quality, natural oils and rich intense moisture treatments are recommended. The skin should be prevented from drying out, and aggressive cleansing products and the excessive use of hot water should be avoided. Treatments that primarily give the skin lipids and moisturizing factors, increasing the water retention capacity of the corneal layer are recommended. Highly concentrated active serums, oils and special care products that counteract free radicals, regenerate the skin overnight and protect against environmental effects during the day are essential for well-kept, youthful radiance.

Q: What is especially important when it comes to caring for sensitive skin?

A: Sensitive skin can be inherited or acquired. Sensitive skin can react to certain products and environmental influences. Various trigger factors like allergens, preservatives or fragrances, aggressive surfactants and certain ingredients can cause rashes, dryness or sensitivity. The optimal treatment for sensitive skin should contain gentle and protective ingredients that soothe the skin and improve wellbeing. Aggressive cleansing products and surfactants, alcohol and the use of too much water should be avoided. It is also recommended to abstain from mechanical peeling treatments and intense professional skin treatments.

Q: Which skin type is the eBuyLife products suited to?

A: The products in the eBuyLife intensely moisturize the skin and protect it against dryness. They lastingly restore the skin’s natural balance and are specially suited for normal to dry skin. Moreover, our products have simple ingredients, so sensitive skin can also use our products.

Products Safety & Testing

Q: Are eBuyLife products vegan?

A: Many eBuyLife products are vegan and no animal-based products are used.

Q: Are your products tested on animals?

A: eBuyLife products are not tested on animals.

Q: Can I use eBuyLife Skin Care products if I have dry or combination skin?

A: Yes, eBuyLife skincare products have been proven to be non-irritating on all skin types, even sensitive skin.

Q: What is the shelf-life of the products?

A: Shelf-life of all eBuyLife products is 2 years.

Pruchase

Q: How can I change my delivery address?

A: You can change this address during the checkout process. PLEASE NOTE: Once an order has been placed, we won’t be able to change the delivery address.

Q: How can I check the status of my order?

A: When you place an online order you will an email confirmation with your order number, this is also your receipt. You will receive another email when your order has been shipped. It will include detailed information and your order tracking number.

Q: How do I change or cancel an order?

A: When the order is still in the unshipped state, you can contact us to change your order. Once the product is out of the warehouse, we will not be able to changes or cancel orders.

Q: Where can I find my order number?

A: Your order number is in the confirmation email you received after placing your order. You can also find your order information within the My Account section. Click on Order History to see a detailed history of your orders.

Shipping & Return

Q: How quickly can I receive my order?

A: Delivery times will depend on the city/town you are in. Shipments usually take 1-3 business days upon order confirmation.

Q: What are the shipping charges I will incur?

A: The shipping and handling charges are given at the time of checkout and consumers will know about it before making the payment.